From: Dossy (dossy@panoptic.com)
Date: Tue Apr 01 2003 - 10:27:01 MST
On 2003.04.01, Gary Miller <garymiller@starband.net> wrote:
> Someday I envision technology like this [conversation bot] coupled
> with good voice recognition and speech generation to allow you to ask
> your PDA or Cell Phone any question known to man and receive a instant
> verbal response.
Funny, I always saw technology like this replacing those already useless
Customer Service Representatives who do nothing but forward you back
through the twisty maze of IVR systems trying to play "extension bingo"
to get to someone with at least two brain cells they can rub together.
These chat bots would be just as effective as the humans, but you
wouldn't have to pay them $5.25 an hour to frustrate your customers.
Gary, good luck!
-- Dossy
-- Dossy Shiobara mail: dossy@panoptic.com Panoptic Computer Network web: http://www.panoptic.com/ "He realized the fastest way to change is to laugh at your own folly -- then you can let go and quickly move on." (p. 70)
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