Re: hushmail: Can't say I didn't warn them...

Date: Tue Jan 15 2002 - 00:25:18 MST

Mike Lorrey wrote:

> A couple years ago, I signed up for a Hushmail account.
> purports to provide the 'easiest, most secure encrypted email on the
> internet'. Everything seemed fine with them until earlier in 2001, when
> they upgraded their system to version 2.0, whereupon I was unable to
> access my account, apparently due to some java errors in their system
> (i.e. I've tried to access them through numerous computers and
> dialup/broadband accounts of other people). After repeated and numerous
> queries, questions, demands, and threats, they have NEVER responded to
> any emails sent regarding this problem.

Did you pay for your account? Most companies I have worked for do not
provide technical support to the people who use the free versions of
their products. They view those more as advertising which will lead
to people eventually being willing to pay.

Of course even a free product is not good advertising if it does not work.
I personally have a free Hush account (although I've never used it for
much) and got through the 2.0 transition OK. So I guess the software
is not 100% broken. Perhaps your account got corrupted in the transition.


This archive was generated by hypermail 2.1.5 : Fri Nov 01 2002 - 13:37:34 MST